Refund and Returns Policy of Pinnacle Computer World

Return and Refund Policy

• Replacement or Refund Within 3 Days (“Dead on Arrival” Policy):

  • If a product develops a fault or breakdown within 3 working days of purchase (termed as “dead on arrival”), it is eligible for a replacement or refund.
  • The product must be returned in its original packaging, including all accessories, the invoice, and the warranty card.
  • Any signs of mishandling, as outlined in the “Warranty Policy,” will void this return or refund eligibility.

• Refund Process:

  • If the customer opts not to receive a replacement or a similar product, a refund will be processed within 3 working days.
  • The refund will be issued via the same payment method used for the original purchase.
  • Before processing, the product will be inspected for conditions that could void the warranty, as outlined in the “Warranty Policy.”

• No Additional Charges:

  • No extra fees, such as shipping or handling charges, will be deducted from the refund amount.

• Receipt of Returned Products:

  • A receipt (physical and email) will be provided for all returned or exchanged products.
  • The receipt will include detailed information about the product and any accessories (e.g., charger, bag).
  • If certain items are not returned, the equivalent cost will be deducted from the refund or exchange value.

• Post-Return Window Policy:

  • After the initial 3-day “no-questions-asked” return period expires, any issues will be addressed under the warranty terms outlined in the product’s warranty card.