Return & Refund Policy – Pinnacle Computer World

At Pinnacle Computer World, we value our customers and ensure a hassle-free return and refund process. Please read our policies carefully before making a purchase.

1. Dead on Arrival (DOA) Policy

If a product is found faulty or non-functional within 5 days of purchase, it is eligible for replacement or a full refund.

DOA Eligibility Conditions:

• The product must be returned within 5 calendar days from the purchase date.

• Must include original box, packaging, invoice, and warranty card.

• All accessories, freebies, and bundled items must be returned.

• After the 5-day DOA period, standard brand warranty terms will apply.

2. Refund Process

• Refunds are processed within 3 working days after product verification.

• Refunds will be issued via the original payment method.

• Products will be inspected to ensure no warranty-void conditions exist.

3. Key Return & Refund Details

• No deductions for shipping or handling charges.

• Physical and email receipts will clearly list:

  • Returned product

  • Accessories and bundled items

  • Any missing items, which may result in equivalent value deductions

• Products showing signs of:

  • Physical damage

  • Liquid damage

  • Unauthorized repair or misuse
    will not qualify for refund or replacement.

4. Disclaimer

• Return, replacement, and warranty policies are subject to change without prior notice.

• Customers are advised to refer to the brand-specific warranty card for detailed and final terms.

• In case of any conflict, manufacturer warranty terms will prevail.