Pinnacle Computer World – Warranty Policy

Terms And Condition

Pinnacle Computer World is an authorized reseller of genuine technology and electronic products from leading OEM brands such as Dell, HP, Acer, Lenovo, ASUS, MSI, Apple, and others.
Warranty coverage varies by brand, model, and product category, and is governed by the respective manufacturer’s warranty terms.

Most warranties cover hardware defects and manufacturing faults, providing repair or replacement of defective components during the warranty period.

General Warranty Conditions

✔ Covered Under Warranty

The warranty is valid only if all conditions below are met:

    • Manufacturing defects and faulty workmanship as stated on the official warranty card

    • Replacement or repair of defective parts with equivalent or superior components

    • Issues not caused by:

        • Physical or liquid damage

        • Electrical faults or power surges

        • Improper usage or mishandling

        • Unauthorized repairs, upgrades, or modifications

✖ Warranty Void Scenarios

Warranty will be void under the following conditions:

    • Missing, altered, or damaged:

        • Original invoice

        • Warranty card

        • Factory seal or serial number

    • Physical damage, liquid damage, burn marks, or impact damage

    • Unauthorized servicing, BIOS flashing, or hardware modification

    • Damage caused by:

        • Natural disasters (flood, fire, earthquake, lightning, etc.)

        • Voltage fluctuation or electrical surge

        • Accidents or misuse

    • Virus attacks, software corruption, OS issues, or improper updates

    • Normal wear and tear, corrosion, rust, or external pressure damage

Exclusions from Warranty

The following items and conditions are not covered under warranty:

    • Cracked or broken LCD/LED screens

    • Plastic parts, hinges, cosmetic damages

    • Bundled accessories such as:

        • Charging cables

        • Laptop bags

        • Earphones, adapters, or freebies

    • Battery capacity reduction due to normal usage

    • Loss of data, software, programs, or removable storage devices

    • Dead pixels on LCD/TFT displays

        • Warranty claims are valid only if more than 5 dead pixels are present

Additional Warranty Notes

    • Warranty is non-transferable and applies only to the original purchaser

    • Warranty does not cover change of mind or buyer’s remorse

    • Repair timelines for major hardware failures may take 3–5 weeks, depending on brand and parts availability

    • Customers must ensure safe and proper packaging when submitting products for warranty claims

        • Any damage caused by improper packaging will be the customer’s responsibility

    • If the warranty is voided or expired, all repair and service costs must be borne by the customer

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